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FREQUENTLY
ASKED QUESTIONS AND ANSWERS |
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Q: How do I know I am dealing with a credible and reputable company? |
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A: Ticket Stop has been in business since 1989. We are members of both the Texas Ticket Brokers Association and National Association of Ticket Brokers, which are the major governing bodies for all ticket brokers. |
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Q: Can I cancel for any reason after I submit an order? |
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A: No. All sales are final and there are no cancellations or exchanges. |
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Q: Will I get a refund if my event cancels? |
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A: Depends. If an event completely cancels and is not rescheduled, then a full refund will be issued. However, if part of an event cancels, there are no refunds issued. If the event is postponed and you are unable to attend the new date, then a full refund will be issued. |
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Q: Is the price I pay the same as the price printed on the ticket? |
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A: No. You are paying a premium for our value-added service. The price you pay is the current market value for the tickets you are ordering. We specialize in obtaining hard-to-find tickets and preferred seating and resell them above face value, which is the price printed on the ticket. |
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Q: Who decides what price the tickets are sold for? |
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A: All ticket prices are based upon the current market value, which is influenced by supply and demand. |
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Q: Where do you get your tickets? |
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A: We buy our tickets from a variety of sources. The box office, season ticket holders and other ticket sellers. We often purchase tickets from customers like you who have extra tickets to sell. |
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Q: Where do I go to get my tickets if I choose pick up as my shipping option? |
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A: Pick up orders must be picked up at Ticket Stop only. We are located in the Rice Village at 5925 Kirby, Suite D. Please be advised, you must bring credit card with you to finalize order. |
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Q: Will my tickets be shipped to me the same day I order them? |
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A: Tickets are shipped to you via the shipping method you selected as soon as the order is received and processed. Most orders are shipped within a few days of the order date. All orders being shipped outside the continental United States, that is to: Canada, Hawaii, Mexico, etc., must pay the rate for international shipping. |
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Q: Can I have my tickets be shipped to an address different from the address on my credit card? |
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A: No. All orders, to protect you, the customer and Ticket Stop, the merchant, must be shipped to the billing address only with signature required. |
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Q: Can I get tickets to events that are not listed on your website? |
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A: Yes. Simply submit a request from our quote page and we will locate the tickets you need. |
| Q: Do I have to pay tax on the tickets that are purchased? |
| A: Yes. Whenever you purchase tickets to an event that is held in the state of Texas, no matter if you live in Texas or another state, you have to pay Texas sales tax which is 8.25%. |
| Q: what happens if i place an order thru your website after business hours? A: if an order comes thru after business hours, your order will be filled on the next day of operation. we are not open on major holidays or on sundays. if you plan on purchasing tickets for an event that falls on the previously mentioned days, make sure you place your order at least a couple of days before so that your order can be filled and delivered to you. |
Q: When I place an order, does that mean my order is confirmed and guaranteed |
| A: No. We have to charge your credit card and verify your billing address. Once this is done, a Ticket Stop representative will call you to confirm your order |